Privacy Policy

Our Beginning

We – referred to as “We” or “Our” – are committed to protecting your personal information and your privacy.

This Privacy Policy explains how we collect, store, process, and use the information you provide when interacting with the Arbitrox website (hereinafter the “Website”).

We are committed to following these principles:

Transparency in the collection and processing of your personal information:

We ensure that you are always well-informed so you can make conscious decisions about how your data is used on the Website or when interacting with third-party platforms. We use various methods to give you accurate and timely information about how your data is processed.

If we must provide specific information, we ensure it is delivered at the right time and place.

We are also available to answer questions or provide clarifications within applicable laws. You can reach us at: [email protected]

Processing personal information only for the purposes stated in this policy:

We may process your information to make the Website available, connect you with third-party trading platforms (“Services”), improve user experience, develop the platform, protect our rights, carry out administrative processes, and comply with legal requirements.

We also process information to better understand your needs and preferences.

Resources to uphold your rights:

We allocate significant resources to ensure you can exercise your rights as a data subject. You may request access, correction, deletion, or restriction of your information at any time, or request its transfer. We will follow up in accordance with applicable law.

Protection of your personal information:

Although we cannot guarantee absolute security, we use modern security technologies and measures to safeguard your information and will continue improving them.

Our Full Privacy Policy

1. Scope

This policy describes the types of information we collect, how we process it, share it with third parties, and the security measures we apply.

“Personal information” means any data that can be linked to an identified or identifiable individual. “Processing” means any operation such as collection, storage, use, sharing, adjustment, or deletion.

Our Services are intended for general audiences and are not directed at individuals under 18. We do not knowingly collect information from minors. If we discover such information has been provided, we will delete it promptly.

2. When do we collect information?

We collect information when you use our Services, visit the Website, or interact with our channels. Some information is provided by you, while other data is collected automatically through activity analysis or third-party partners.

3. No obligation to provide data – but consequences

You are not required to provide us with information. However, without certain data we may be unable to offer you all our Services or full access to the Website.

4. Types of information we collect

This may include activity logs, IP addresses, timestamps, languages, browser type, device details, and error logs. Some of this data cannot identify you directly and is therefore not considered personal information.

Information you provide directly: name, phone number, email address when you contact us or use the platform.

5. Purpose of processing and legal basis

Arbitrox processes information only when we have a lawful basis, such as delivering Services, improving user experience, protecting your data, or fulfilling legal obligations.

• You have given consent for processing your personal information for specific purposes. This applies when you intentionally share information via the Website so we can forward it to a third-party trading platform.
• Processing is necessary to pursue legitimate interests of Arbitrox or a third party, such as improving our Services or handling legal claims.
• Processing is necessary to comply with a legal obligation applicable to Arbitrox.

If you want clarification on how the processing of your personal information supports legitimate interests for Arbitrox or a third party, you may contact us at any time via email.

Below is an overview of why we may process your information, along with the legal bases:

6. Sharing personal information with third parties

Arbitrox may share your information with third-party providers assisting with storage, hosting, IP data, user-experience analytics, research, and other technical or diagnostic services.

If you request it, we may also transfer certain information to third-party trading platforms. In such cases, they will process the data according to their own privacy policies. We may engage multiple trading platforms.

Arbitrox may also share information with affiliated companies and business partners who help improve our Services.

We may disclose information to governmental authorities when necessary to protect our or third-party interests, rights, or assets, including in legal proceedings.

Information may also be shared with potential buyers, investors, or lenders in connection with mergers, acquisitions, restructuring, or insolvency.

7. Cookies and third-party services

We use certain third-party services, such as analytics and advertising providers. These may use cookies or similar technologies governed by their own policies.

A cookie is a small text file stored on your device when you visit the Website. It may collect information about usage patterns, preferences, and technical data, and is used to improve your experience, remember settings, and deliver more relevant content.

We may use both session cookies (deleted when your browser closes) and persistent cookies (which remain until they expire or are manually deleted).

Types of cookies:

Blocking and deleting cookies

You can change your browser settings to block or delete cookies. Here are links to instructions for commonly used browsers:

• Firefox
• Microsoft Edge
• Google Chrome
• Safari

Note that some Website features may stop working if you block cookies.

NOTICE ABOUT ONLINE TRACKING

This Service currently does not support “Do Not Track” signals.

8. Storage of personal information

Arbitrox will store your information for as long as necessary for the purposes described in this policy, or as required by law, regulation, or authority.

If you have provided consent, we may share information with third-party trading platforms for up to 12 months, with the possibility of extension upon renewed consent.

We regularly review stored information to ensure it is not kept longer than necessary.

9. Transfers to other countries or international organizations

Your personal information may be transferred outside your region or to international organizations. In such cases, Arbitrox implements the necessary safeguards to ensure data protection and that your rights remain upheld.

If you reside in the EEA, such measures apply when one of the following criteria is met:

• The transfer is made to a country or organization recognized as providing adequate protection.
• The transfer is based on a legally binding agreement between public authorities.
• The transfer uses EU-approved standard contractual clauses.

For more information about the safeguards we use, contact us at: [email protected]

10. Protection of personal information

We use technical and organizational security measures to protect personal information from unauthorized access, alteration, loss, or destruction. These measures correspond to the risks associated with processing.

We cannot guarantee absolute security for data transmitted online. Arbitrox is not responsible for indirect or unintentional damage arising from data loss or unauthorized access beyond our reasonable control.

In some cases, we may be legally required to share information with authorities. Our control over data protection in such cases may be limited.

11. Links to third-party websites

The Website may contain links to external websites or applications operated by third parties. Arbitrox has no control over them and is not responsible for their handling of personal information. We recommend reviewing their privacy policies before providing any information.

12. Your rights regarding personal information

You have the right to request access to the information we process about you, request corrections, demand deletion of unnecessary data, and restrict or withdraw consent for specific processing.

Right of access

You have the right to confirm whether Arbitrox processes personal information about you. If we do, you may access the data as well as information about: purposes, data types, recipients (including those in other regions), storage periods, rights, complaint options, and security measures applied during transfers.

You may receive a copy of the processed data. Additional copies may incur a reasonable fee. If your request is electronic, the data will be provided in a commonly used electronic format.

This right must not infringe on others’ rights or freedoms. If it does, we may limit or reject the request.

Right to rectification

You may request that Arbitrox correct inaccurate or incomplete information about you. If needed, you may provide a supplementary statement.

Right to erasure (“right to be forgotten”)

You may request deletion of your information when it is no longer necessary, when consent is withdrawn, or when processing is unlawful. We will act in accordance with applicable law.

Right to erasure (“right to be forgotten”)

This right applies if: (a) the information is no longer necessary for the purpose collected; (b) you withdraw consent and no other lawful basis exists; (c) you object to processing based on legitimate interests and no overriding grounds exist; (d) you object to processing for direct marketing; (e) the information was processed unlawfully; or (f) the information must be deleted to comply with applicable law.

This right does not apply if processing is necessary (a) to comply with a legal obligation, or (b) to establish, exercise, or defend legal claims.

Right to restrict processing

You may request restriction of processing if: (a) you dispute accuracy, allowing time to verify; (b) processing is unlawful but you prefer restriction; (c) we no longer need the information but you require it for legal claims; (d) you object to processing pending assessment of legitimate interests; (e) the data is used for direct marketing, including profiling.

If processing is restricted, the information may only be used with your consent, for legal claims, to protect others’ rights, or for reasons of public interest.

Right to data portability

You have the right to receive personal information you have provided in a structured, commonly used, machine-readable format. You may also request to transfer it directly to another controller where technically feasible and where the processing is based on consent or contract and carried out automatically.

Right to withdraw consent

You may withdraw consent at any time without affecting the lawfulness of prior processing.

Right to object

You may object to processing based on legitimate interests, including profiling. We will stop processing unless we demonstrate overriding legal grounds or the processing is necessary for legal claims.

You may also object at any time to processing for direct marketing, including profiling related to such marketing.

Right to lodge a complaint

You may lodge a complaint with the Office of the Privacy Commissioner of Canada or another authority in your region if you believe your data is being processed unlawfully.

We will respond to rights-related requests within one month. If necessary, the deadline may be extended by up to two months depending on complexity or volume. You will be notified of any delay.

Information related to exercising your rights is provided free of charge unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee or decline the request.

Arbitrox may request additional information to verify your identity if we have reasonable doubt.

13. Updates to this policy

We reserve the right to update this Privacy Policy. Changes will be posted on the Website, and significant updates will be communicated clearly. Unless otherwise stated, changes take effect upon publication.